What you want: To check the status of any draft, placement or nomination whenever you choose, and to trust that it's current.
What's in the way: PR has been a black box for as long as there has been PR, and clients were told that's how it works.
What the App does: Every item carries a status a member can pull up at any time. Nobody to email.
What you want: Every placement put to work the day it runs.
What's in the way: Most earned coverage is never used, because no system exists to use it. It gets a screenshot, a congratulations email and a quiet death in a shared folder.
What the App does: Every placement lands with what it takes to use it: the post, the press page, the media kit, the coverage roundup. The book's system, turned into buttons.