Don’t Send Your Customers Cease-And-Desist Letters. This Dog-Walking Startup Just Learned That The Hard Way

No business, regardless of size or industry, is immune from the threat of a public relations crisis. For Wag, a startup facilitating dog-walking and dog-sitting services, the company’s recent complaint quickly snowballed into a public relations crisis when its damage control methods earned national attention. Frequent user of the Wag app, MaryEllen Humphrey, requested a service for her Beagle-Labrador mix, Buddy, […]